If another user CAN reproduce the problem, this indicates a problem with the software and a clean uninstall can be pursued. If the customer doesn’t have IT staff available, there are instructions for this process on the Microsoft website. This is a system issue and IT staff should be able to accomplish this task for the customer. If the problem CANNOT be reproduced by another user on the same machine, the Windows user profile should be replaced. CauseĬorrupt installs of ArcGIS Pro may cause the software not to uninstall completely from the system when utilizing the Control Panel, and may also cause issues with operating the software, or installing the software after “uninstalling” it previously.Īs with ArcMap, before proceeding with a clean uninstall and reinstall, problems with the Windows profile should first be ruled out by having another user log into the computer and see if the problem is reproducible under another user’s login. This article goes through the process of removing files and registry keys in order to clear out ArcGIS Pro from a system that cannot fully uninstall the software.
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